FAQs and Disclaimers
Frequently Asked Questions
1. Do you have a physical store?
Yes, we are open daily at the 4/F East Wing at Estancial Mall, Capitol Commons
Monday-Thursday, 10AM-9PM
Friday-Sunday, 10AM-10PM
2. What are you modes of payment?
In store, we accept cash, GCash, and credit card transactions. Online, we accept BDO bank deposit/online transfer and GCash transactions.
3. What benefits do I get if I sign up with my email?
Be the first to know about Twenty Four Bakeshop’s announcements! New products, flash deals, or maybe we just want to say hi.
4. Can I order in advance?
Yes, you may choose your preferred delivery date and time of your pastries. Kindly take note that the chosen delivery time is the time your food package is dispatched from store.
5. Do you deliver?
Yes, we do delivery anywhere within Metro Manila. Upon checkout, you will be asked to click the city of destination for the delivery fee. Although feel free to book your own rider for pick up as well.
DISCLAIMERS
Allergens
All ingredients are processed on the same equipment. While we have strict processes in place to prevent cross contamination, food products may contain milk, eggs, soybean, wheat, dairy, and nuts.
Delivery Handling
Twenty Four Bakeshop is only responsible for food handling until products are endorsed to the person in charge of transit (drivers, riders). As we work closely with third party delivery riders, our team always set reminders to handle items with utmost care.
Customer must be able to answer text messages or phone calls from Twenty Four Bakeshop team or delivery rider within 15 minutes arrival. If delivery rider waits for 30 minutes or more, customer shall shoulder the additional waiting fee of P50/every 30 minutes. If customer or a representative is not available to receive delivery, a re-delivery fee will be acquired.
For lost items, Twenty Four Bakeshop will be assisting customer in filing a report to the third party delivery company.
Payment terms
Full payment must be settled before order is dispatched from our stores. Online payment methods are as follows: BDO bank deposit and online transfer, and GCash Scan to Pay.
Refund and Exchange
Twenty Four Bakeshop does not offer refund or exchange of any food items once picked up in store by customer or delivery rider. Additionally, under no circumstances will Twenty Four Bakeshop provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves the bakeshop’s possession.
Privacy
All personal information of customers provided will be kept confidential and shared only with the team of Twenty Four Bakeshop who will be handling orders.
Photographs
Twenty Four Bakeshop reserves the right to photograph customized food items or such and use photos for marketing materials, print or digital. The use of any photographs for display or promotion does not give any compensation to the customer.