All ingredients are processed on the same equipment. While we have strict processes in place to prevent cross contamination, food products may contain milk, eggs, soybean, wheat, dairy, and nuts.
Twenty Four Bakeshop is not responsible for any damage to food items once pick up in our stores. As we work closely with third party delivery riders, our team always set reminders to handle items with utmost care.
Customer must be able to answer text messages or phone calls from Twenty Four Bakeshop team or delivery rider within 15 minutes arrival. If delivery rider waits for 30 minutes or more, customer shall shoulder the additional waiting fee of P50/every 30 minutes. If customer or a representative is not available to receive delivery, a re-delivery fee will be acquired.
For lost items, Twenty Four Bakeshop will be assisting customer in filing a report to the third party delivery company.
Full payment must be settled before order is dispatched from our stores. Online payment methods are as follows: PayPal, BDO bank deposit and online transfer, and GCash Scan to Pay.
Delivery fee settlement can be paid in advance or directly paid to the delivery rider.
During Enhanced Community Quarantine, flat rate delivery fee of P95/drop off within Metro Manila shall be settled together with your order.
Refund and Exchange
Twenty Four Bakeshop does not offer refund or exchange of any food items once picked up in store by customer or delivery rider. Additionally, under no circumstances will Twenty Four Bakeshop provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves the bakeshop’s possession.
All personal information of customers provided will be kept confidential and shared only with the team of Twenty Four Bakeshop who will be handling orders.
Twenty Four Bakeshop reserves the right to photograph customized food items or such and use photos for marketing materials, print or digital. The use of any photographs for display or promotion does not give any compensation to the customer.